Transformation Consultant

2 weeks ago

Gurgaon, Haryana, India beBeeBusiness Full time ₹ 84,10,668 - ₹ 1,41,76,124
Job Overview

The ideal candidate for this role will possess exceptional business acumen, strategic thinking, and a proven track record of driving impactful customer experiences.

Key Responsibilities:
  • Deliver transformation projects for large clients, focusing on developing recommendations for improvement with calculated ROI/impact expectations.
  • Build trusted relationships through proactive account management and exceptional project delivery.
  • Develop an analytical approach to manage timelines for new/existing clients in support of consulting projects.
  • Work with teammates to analyze large client data sets, conduct qualitative discovery, and document tasks.
  • Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement.
  • Partner cross-functionally to translate business needs into new solutions for customers.
  • Teach others how to derive insights that are not obvious and build recommendations with a solid business case for success.
Requirements

The following skills and qualifications are required for this role:

  • Proven experience in CX consulting, with a focus on transformation projects and customer experience improvement.
  • Exceptional communication and presentation skills, with the ability to drive impactful business value through improved customer journeys.
  • Strategic thinking and analytical approach, with the ability to develop recommendations with calculated ROI/impact expectations.
  • Proven track record of building trusted client relationships and delivering exceptional project results.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and professional development.

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