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Senior Unified Communications Professional

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Borivli, Maharashtra, India beBeeUnifiedCommunications Full time ₹ 1,04,000 - ₹ 1,30,878
Senior Unified Communications Engineer

The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization.

This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management.

Key Responsibilities:

  • Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services.
  • Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance.
  • Administer and manage OVOC server licenses for global operations.
  • Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model.
  • Ensure seamless integration with global telephony services and compliance with regional regulations.
  • Oversee SIP trunking, call routing, and emergency calling configurations.
  • Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience.
  • Collaborate with vendors to implement solutions that meet organizational AV requirements.
  • Provide ongoing support for AV systems, including firmware updates and troubleshooting.
  • Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
  • Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
  • Stay ahead of UC technology trends to identify opportunities for improvement.
  • Provide strategic input to roadmap planning, focusing on scalability and global UC solutions.
  • Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
  • Ensure adherence to global security, compliance, and privacy standards.

Minimum Qualifications

Educational Background:

  • Degree in computer science, Information Technology, Electronics & Communication, or a related field.
  • Equivalent practical experience in Unified Communications can substitute for formal education.

Experience:

  • 8-10 years of hands-on experience in Unified Communications, focusing on:
  • Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems).
  • Global AudioCodes SBCs deployment, configuration, and maintenance.
  • OVOC server setup and license management.
  • AV Zoom Rooms design, implementation, and optimization.
  • Managing and solving contact center solutions.
  • Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.
  • Experience in large-scale enterprise UC deployments, especially in global environments.

Technical Skills:

  • Proficiency in:
  • Zoom and Microsoft Teams UC platforms, including telephony and AV solutions.
  • AudioCodes SBCs and OVOC servers.
  • SIP trunking, call routing, and global telephony integrations.
  • AV Zoom Rooms design, setup, and management.
  • Integration of UC platforms with O365, Active Directory, and other IT systems.
  • Strong knowledge of network protocols, security, and compliance for UC systems.

Certifications (Preferred but highly beneficial):

  • Microsoft Teams Administrator Associate or Enterprise Voice certification.
  • AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP).
  • Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms).
  • ITIL certification for service management.

Soft Skills:

  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication skills to interact with global teams and non-technical stakeholders.
  • Project management skills to lead end-to-end UC implementations.
  • Collaborative mindset to work effectively across departments and vendors.

Added Advantages:

  • Familiarity with compliance and regulatory requirements for telephony in India and globally.
  • Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft.
  • Experience managing vendor relationships and contributing to global UC strategies.
  • Understanding of IT infrastructure and Unified Communications roadmap planning.