Network Operations Specialist

1 day ago


India Genpact Full time

Join Genpact as a Network Operations Specialist in Uppal, Hyderabad. This role offers an estimated salary of $90,000 per year.

Job Description

We are seeking an experienced Network Operations Specialist to join our team. As a NOC Engineer, you will be responsible for administering and troubleshooting network protocols, including TCP/IP, DNS, DHCP, and BGP, to maintain network reliability.

You will use network monitoring tools to monitor network traffic, bandwidth usage, and device status. Your responsibility will also include detecting network anomalies, outages, or irregularities and classifying issues based on severity and impact.

In this role, you will configure alerting and notification systems to ensure that appropriate teams are informed of network issues promptly. You will respond to alerts and notifications promptly to ensure minimal disruption.

You will provide first-line support to users experiencing network-related issues and perform standard network changes following Entegris Change Management Process. Additionally, you will address user inquiries and provide guidance on basic network troubleshooting.

Your tasks will also include providing timely proactive updates to users for network-related issues, conducting troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues.

Furthermore, you will diagnose network issues by following Entegris standard operating procedures and resolve common issues such as connectivity problems, device reboots, and minor configuration errors.

You will create and manage support tickets or incident reports for each issue, ensuring accurate and complete documentation in accordance with SLA's.

Benefits

This role offers excellent benefits and opportunities for professional growth and development. We are looking for a highly motivated individual who can work effectively in a dynamic environment.



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