Program Director, ERP Implementation
1 week ago
At Zycus, we are seeking a highly skilled Program Manager to lead the implementation of our e-procurement software for Fortune 1000 Global customers.
Key Responsibilities:- Manage stakeholder relationships by effectively coordinating with internal and external stakeholders.
- Drive Continuous Improvement programs in Professional Services as per the Programs laid down by Management and Center of Excellence teams.
- Lead and manage multiple challenging projects, catering to diverse industry verticals and geographical locations.
- Conduct kick-off meetings to establish project objectives, deliverables, and expectations.
- Track project progress and ensure timely delivery, evaluating time, cost, and quality parameters, while efficiently managing change requests.
- Draft and obtain sign-off on Statements of Work (SOW) with customers.
- Provide guidance and direction to the project team, facilitating weekly project status review meetings with both the team and customers.
- Identify and mitigate project risks, both internally and externally.
- Follow established processes, provide regular updates, and conduct one-on-one sessions with the team to foster effective project management practices and continuous learning.
- Efficiently resolve client/internal issues related to processed data or software.
- Travel to customer locations periodically for requirements gathering, project status updates, and action planning.
- Develop comprehensive project planning documents for sign-off.
- Foster a collaborative environment by enabling brainstorming sessions to explore innovative approaches.
- Ensure effective resource planning for project deliverables.
- Hands-on experience in project management role and delivering multiple and complex projects (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C)
- 10-15 years experience in End to End Implementation Project Management role is must
- Good at Team Management
- Excellent oral & written communication skills
- Should be proficient in client interactions
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