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Destination Expert

2 weeks ago


Ahmedabad, Gujarat, India Flamingo Transworld Pvt Ltd Full time

We are seeking a highly skilled and experienced Destination Expert to join our team at Flamingo Transworld Pvt Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service and creating memorable travel experiences for clients.

Your primary objective will be to help individuals, families, and businesses plan and organize their international journeys. To achieve this, you will work closely with clients to understand their travel preferences, budget, and requirements and then use your expertise to suggest and book appropriate travel options.

You will possess in-depth knowledge of popular tourist destinations, local attractions, and cultural experiences around the world. You will also stay updated on travel industry trends, visa requirements, travel advisories, and emerging destinations.

In addition to your technical expertise, you will have excellent communication and interpersonal skills to build strong relationships with clients and travel suppliers. You will also possess strong organizational skills and attention to detail to handle multiple bookings and travel arrangements.

The ideal candidate will be able to work independently and in a team-oriented environment, demonstrating flexibility to work irregular hours, including weekends and holidays, to cater to client needs and handle emergencies.

Key Responsibilities:

  • Client Consultation: Engage with clients to understand their travel needs, preferences, and budget constraints. Offer personalized travel recommendations based on client requirements. Provide expert advice on destinations, itineraries, and travel options.
  • Travel Planning and Booking: Plan and organize international travel arrangements, including flights, accommodation, transportation, and activities. Research and compare travel options to find the best deals and value for clients. Coordinate with airlines, hotels, cruise lines, and other travel providers to make reservations. Process bookings and issue travel documents like tickets, itineraries, and visas.
  • Destination Knowledge: Stay updated on travel industry trends, visa requirements, travel advisories, and emerging destinations. Possess in-depth knowledge of popular tourist spots, local attractions, and cultural experiences in various destinations.
  • Customer Service: Provide outstanding customer service by promptly responding to client inquiries and addressing concerns. Assist clients in case of travel disruptions or emergencies, offering alternative solutions. Maintain strong relationships with clients to encourage repeat business and referrals.
  • Sales and Marketing: Promote and market international travel packages and deals to attract new clients. Collaborate with travel suppliers and attend industry events to gain insight into new offerings and opportunities.
  • Administration: Keep detailed records of client interactions, travel bookings, and financial transactions. Process payments and handle financial transactions securely.
  • Problem Solving: Resolve any issues that arise during the travel process, such as flight cancellations, overbooked accommodations, etc. Act as a liaison between clients and travel providers to mediate and resolve disputes when necessary.