Senior Training Manager
3 weeks ago
We are seeking a skilled Process Trainer to join our team at Policybazaar in Mumbai, Bangalore, Hyderabad, or Kochi, India.
About the RoleThis is a full-time position that requires minimum 3 years of experience in training delivery, performance monitoring, program coordination, skill enhancement, and issue management.
The ideal candidate will have proven experience in training and employee development, strong coaching and mentoring abilities, effective communication skills, and fluency in English, Hindi, and at least one regional language (Kannada, Telugu, Malayalam, or Tamil).
Key Responsibilities- Training Delivery: Conduct training needs analysis and refresher training sessions to enhance employee productivity. Train new hires in sales techniques, product knowledge, customer communication, and internal systems. Deliver health insurance product training to new joiners and existing employees.
- Performance Monitoring: Evaluate and track trainee performance through score sheets and feedback. Provide timely feedback and counseling to trainees to address performance gaps. Arrange follow-up training sessions as needed.
- Program Coordination: Coordinate training schedules, material creation, and logistics. Maintain records of workshops, participant feedback, and follow-up activities.
- Skill Enhancement: Train on selling skills, objection handling, and soft skills for various roles, including Sales Consultants, Team Leaders, and Assistant Sales Managers.
- Issue Management: Handle escalations and resolve employee queries related to training or performance. Escalate unresolved issues to supervisors or relevant departments.
- Proven experience in training and employee development.
- Strong coaching and mentoring abilities to align performance with targets.
- Effective communication skills to address and resolve performance challenges.
- Fluency in English, Hindi, and at least one regional language (Kannada, Telugu, Malayalam, or Tamil).
- Experience in handling performance escalations and providing constructive feedback.
The estimated salary for this role is ₹8-12 lakhs per annum, depending on experience and qualifications. We also offer a range of benefits, including health insurance, retirement savings plan, and opportunities for professional growth and development.
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