**Customer Experience Champion**

4 days ago


Pune, Maharashtra, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 30,00,000

Job Title: Customer Success Manager

This role is focused on driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for key enterprise and mid-market clients. The ideal candidate will have experience working with customers to drive business outcomes.

Responsibilities:

  • Customer onboarding: help them set up product configuration and upload data
  • Conduct product training for key stakeholders in the customer organization
  • Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
  • Minimize customer churn, maximize retention and create great customer experience
  • Contact customers to explain new features and help them upgrade to new plans
  • Collect customer references, testimonials and create case studies
  • Be the customer's voice within the organization providing feedback to develop/identify new features
  • Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
  • Help customers map the solution to their existing policies and processes

Requirements:

  • 5 to 7 years of experience in a SaaS or software product company in a customer-facing role
  • Previous experience working with enterprise customers
  • Process-oriented and analytical
  • Excellent verbal and written communication skills
  • Strong empathy for customers and passion for growth
  • Passion for solving client challenges and commitment to client delight
  • Result-oriented and has great attention to details
  • Bachelor's degree or equivalent experience in Computer Science or related field

Benefits:

  • Competitive compensation package and benefits
  • Work closely with and be part of a truly amazing team
  • Join a fast-growing organization early, make a difference and enjoy the ride
  • Challenge yourself and take your career to the next level

We celebrate diversity and are committed to creating an inclusive environment for all employees.



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