Senior Production Support Engineer with Expertise in Sybase and ITIL

2 weeks ago


Madurai, Tamil Nadu, India Advent Global Solution Private Limited Full time
About the Role

We are seeking an experienced Senior Production Support Engineer to join our team at Advent Global Solution Private Limited. In this role, you will be responsible for providing technical expertise and support to resolve complex issues in our production environment.

Key Responsibilities
  • Monitor and maintain our production environment, proactively identifying potential performance issues and taking corrective action to prevent application crashes.
  • Resolve support issues using functional and technical expertise, being flexible and creative in finding solutions that go beyond standard procedures.
  • Implement ITIL methodologies such as Change, Incident, Problem, and Service Management to ensure seamless service delivery.
  • Coordinate with infrastructure teams on server patching and upgrades, ensuring applications remain stable and operational after maintenance work.
  • Analyze and document problems, recommend solutions, and initiate corrective actions to improve overall system reliability.
  • Plan and implement application releases, load tests, and configuration changes to ensure smooth deployment and validation.
Requirements
  • Detailed knowledge of Sybase and its associated tools, including incident, request, problem, and change management.
  • Familiarity with ITIL processes and best practices, with experience working in a similar role.
  • Strong understanding of Linux/Unix systems, Windows operating systems, and Mounts/NFS.
  • Excellent knowledge of scripting languages such as Ansible, Python, Shell, and SQL, with experience in development skills for administration.
  • Experience with deployment process tools like Jenkins, Ansible Tower, and bitbucket.
  • Knowledge of monitoring tools, including Dynatrace, Prometheus, and Grafana.
  • Able to work effectively in a team environment, providing coaching and mentoring to junior colleagues.
  • Good understanding of ITIL framework, especially Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal.
What We Offer
  • A competitive salary of ₹1200000 per annum, commensurate with experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work on exciting projects and contribute to the success of our organization.


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