Global IT Services Manager

3 weeks ago


Mumbai, Maharashtra, India GM Infotech Full time

We are looking for a highly skilled Global IT Services Manager to lead our global IT services and operations team. The successful candidate will have a strong background in IT service management and a proven track record of implementing and managing ITIL frameworks.

Job Responsibilities:

  • Leading global IT services and operations, including incident and problem management lifecycle
  • Implementing and managing IT infrastructure, including servers, storage, VM infrastructure, antivirus, EDR, backup, network, office 365 emails, Microsoft domain, Cisco email security, Microsoft WVD, and Azure cloud share
  • SLA management and datacenter management
  • Supervising support escalation from clients to resolve their concerns and address their queries
  • Establishing healthy relations with stakeholders to provide support for various IT issues and enhancements

The successful candidate will have at least 8-10 years of experience in IT service management and a strong understanding of ITIL frameworks. They will be responsible for leading cross-functional teams and working closely with CISO for ISMS implementation and handling ISMS 27001 audits.

Key Skills and Qualifications:

  • Strong background in IT service management
  • Experience in implementing and managing ITIL frameworks
  • Expertise in IT infrastructure management, including servers, storage, VM infrastructure, antivirus, EDR, backup, network, office 365 emails, Microsoft domain, Cisco email security, Microsoft WVD, and Azure cloud share
  • Strong leadership and team management skills
  • Ability to work closely with stakeholders and vendors

Salary Range:$120,000 - $150,000 per annum



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