Senior Cloud Software Developer

2 weeks ago

Hyderabad, Telangana, India ServiceNow Full time

About This Role



We are seeking a highly skilled Senior Cloud Software Developer to join our team. As a key member of our development team, you will be responsible for building high-quality, scalable, and reusable code by enforcing software engineering best practices and processes.



Main Responsibilities




  • Build high-quality, clean, scalable, and reusable code by enforcing software engineering best practices and processes
  • Automation is a priority for our team – always look for opportunities to automate monotonous and tedious work
  • Build platform automation scripts using GenAI/ML capabilities
  • Keep up with GenAI industry trends and emerging technologies to improve and evolve ServiceNow GenAI offerings for DT Platform Services Scope
  • Should be capable in building custom applications from scratch or configuring out-of-the-box apps and able to identify and implement automation use cases in an agile methodology
  • Analyze, interpret complex data, and provide highly advanced solutions to technical problems escalated from the Service Desk
  • Integrate ServiceNow applications with third-party systems/applications via APIs
  • Documentation – Maintain system documents for configuration and troubleshooting of known issues
  • Collaboration – Work closely with other teams to support delivery of related tasks successfully
  • Be a mentor for colleagues and help promote knowledge-sharing
  • Note: Off-Hours Support – during business-critical, go-live, and escalation/outage issues


Qualifications




  • 5-8 years of IT industry experience, with at least 3 years of ServiceNow development experience
  • BS, Master’s in computer science or equivalent
  • Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Request, Service Catalog
  • Must have ML Operations experience in model creation, automation, and finding solutions that decrease team repetitive efforts
  • Should have the ability to identify pertinent automations that contribute to process optimizations
  • Proficient in development of workflows, custom web services, custom notifications, assessments, custom apps, delegation of groups, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions
  • Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)
  • Good understanding and work experience in Web services, SOAP APIs
  • Experience with scripting languages (JavaScript, Python, Perl, Unix/Windows Shell)
  • Strong knowledge of ServiceNow data model and relationships
  • ServiceNow architecture experience is a plus
  • Analyze system performance issues and determine performance enhancements
  • Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
  • Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities
  • Analytical and design thinking


Additional Information



We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here.



Equal Opportunity Employer



ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.



Accommodations



We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.



Export Control Regulations



For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.



From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

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