IT Automation Expert

ProVal is a master managed services provider that excels in delivering 24x7 network operations center (NOC) support and remote infrastructure management across leading technology platforms.

We are driven by our core values, providing an excellent learning platform and career path to our employees. A culture driven by excellence in service delivery, continuous innovation, and employee recognition makes ProVal a great place to call home for professionals.

The IT Automation Architect will play a strategic and hands-on role in shaping ProVal's IT automation framework across infrastructure, cloud, and operations.

This role is responsible for designing scalable, secure, and efficient automation solutions with a strong emphasis on scripting, RPA, endpoint management, and backup systems.

The Automation Architect will collaborate closely with internal teams to streamline processes, reduce manual effort, and improve system reliability and performance.

• Architect and implement end-to-end IT automation solutions across infrastructure, cloud, and endpoint environments.
• Design scalable, modular automation workflows using scripting, RPA platforms, and automation tools.
• Collaborate with internal teams to identify automation opportunities and implement best practices.
• Develop infrastructure-as-code (IaC) templates and scripts to support repeatable deployment and configuration processes.
• Integrate automation across systems including backup, patching, monitoring, and security enforcement.
• Evaluate and recommend tools, platforms, and technologies to support enterprise-wide automation strategies.
• Ensure that all automation solutions follow governance, compliance, and security standards.
• Provide technical guidance, mentorship, and support to junior engineers and cross-functional teams.
• Lead technical proof-of-concepts and pilot implementations for new automation initiatives.
• Own documentation and architecture diagrams for all automation solutions.

• Bachelor's or Master's degree in information technology, computer science, or a related field.
• 10+ years of progressive experience in IT infrastructure and operations, with a focus on automation and scripting.
• Deep technical expertise in IT infrastructure, scripting, RPA, endpoint management, cloud services, and backup technologies.
• Proven experience designing enterprise-scale automation solutions across hybrid environments.
• Strong communication and collaboration skills, with experience working across internal and external teams.
• Ability to operate independently while providing technical leadership and vision.

• Strong IT infrastructure background, server and endpoint management, networking, and system administration.
• Advanced scripting skills for infrastructure and process automation.
• Experience with RPA tools and orchestration platforms like Uipath, Automation Anywhere, Blue Prism.
• Familiarity with Microsoft 365, Intune, SCCM, and other device management tools.
• Deep understanding of backup platforms like Veeam, Datto, Barracuda, Acronis, MSP360, Cove.
• Proficiency in cloud and hybrid environments and infrastructure-as-code tools.
• Strong grasp of ITIL and service management principles.
• Experience with ticketing and PSA tools like HaloPSA, Autotask, or ConnectWise.
• Proven ability to lead projects from architecture to deployment and support.

• Current MSP experience.
• Experience with AI tools like Microtica, Ansible, Dynatrace, Terraform, Chef.
• Automation & RMM Tools experience.