Senior Service Delivery Professional

5 days ago

Anantapur, Andhra Pradesh, India beBeeService Full time ₹ 80,00,000 - ₹ 1,20,00,000

About Us

We are a digital transformation and consulting firm.

Position Overview

We seek an experienced professional to set up and lead our service delivery system from scratch.

This role is ideal for a seasoned ITSM delivery expert who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Key Responsibilities:

  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Benefits:

  • Build and own the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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