Network Infrastructure Specialist

5 days ago


Mumbai, Maharashtra, India NTT America Solutions, Inc. Full time
About the Role:
NTT DATA is a leading provider of digital and AI infrastructure. As a Network Infrastructure Specialist, you will play a crucial role in ensuring the smooth operation of our clients' networks.

Job Description:
The Networking Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. This involves maintaining a high level of service to clients through pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conduct advanced and complicated tasks, and provide resolution to a diverse range of complex problems. Additionally, the engineer may contribute to or support project work as required.

Key Responsibilities:
  • 7-10 years of experience in Network Administration
  • Hands-on experience with Multicast, ACI, or equivalent technologies from OEM platforms such as ISE, Nexus switching, ASR, and VMware NSX
  • Expertise in areas like troubleshooting and handling various networking devices and technologies, including LAN/WAN, switches, routers, etc.
  • Configuration and management of network devices
  • Understanding, configuration, and administration of Cisco ACI solution network devices HA configuration build, monitor, and support
  • Experience in network infrastructure solutions review
  • Experience in performance management and capacity planning for network requirements

Knowledge and Attributes:
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, taking into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when necessary
  • Additional skills proficiency in areas such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, common routing protocols, network address translation, configuring, monitoring, and troubleshooting uplinks to ISPs for DIA, MPLS, and P2P circuits, familiarity with common network management and monitoring tools

Academic Qualifications and Certifications:
  • Bachelor's degree or equivalent qualification in IT/Computing
  • CCNP or equivalent certification
  • Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role

Required Experience:
  • Seasoned experience required in an engineering function within a medium to large ICT organization
  • Seasoned experience of managed services
  • Seasoned working knowledge of ITIL processes
  • Seasoned experience working with vendors and/or 3rd parties

Workplace Type: On-site Working

About NTT DATA:
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With over $3.6 billion invested annually in R&D, we help organizations and society move confidently and sustainably into the digital future.

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