Senior Systems Reliability Specialist
3 weeks ago
The Role
We are seeking a highly skilled Senior Systems Reliability Specialist to join our Product Support team. As a key member of our global team, you will be responsible for delivering exceptional support to our customers.
About the Team
The Product Support team is a globally distributed group of passionate individuals dedicated to providing top-notch support to our customers. Our team culture is built on the values of being hungry, humble, and honest.
Your Responsibilities
- Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
- Collaborate with our developers to identify defects and opportunities for product improvement.
- Develop and maintain knowledge bases to drive continuous improvement in everything we do.
- Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
- Be a champion for our customers, ensuring they receive the highest level of support and service.
Requirements
- Excellent written and verbal communication skills.
- Customer obsession and a passion for delivering exceptional support experiences.
- Professional expertise in troubleshooting, networking, virtualization, DevOps, Cloud, or Enterprise Storage.
- Fluent proficiency in English.
- 3-11 years of relevant working experience.
About Nutanix
Nutanix is a leader in enterprise cloud computing. We're a team of passionate individuals dedicated to making our customers successful.
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