Senior Systems Reliability Specialist

3 weeks ago


Bengaluru, Karnataka, India Nutanix Full time

The Role

We are seeking a highly skilled Senior Systems Reliability Specialist to join our Product Support team. As a key member of our global team, you will be responsible for delivering exceptional support to our customers.

About the Team

The Product Support team is a globally distributed group of passionate individuals dedicated to providing top-notch support to our customers. Our team culture is built on the values of being hungry, humble, and honest.

Your Responsibilities

  1. Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
  2. Collaborate with our developers to identify defects and opportunities for product improvement.
  3. Develop and maintain knowledge bases to drive continuous improvement in everything we do.
  4. Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
  5. Be a champion for our customers, ensuring they receive the highest level of support and service.

Requirements

  • Excellent written and verbal communication skills.
  • Customer obsession and a passion for delivering exceptional support experiences.
  • Professional expertise in troubleshooting, networking, virtualization, DevOps, Cloud, or Enterprise Storage.
  • Fluent proficiency in English.
  • 3-11 years of relevant working experience.

About Nutanix

Nutanix is a leader in enterprise cloud computing. We're a team of passionate individuals dedicated to making our customers successful.



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