System Administrator

4 weeks ago

TelanganaHyderabadWarangalMysoreGunturChennaiLucknow, India ATech Full time

Job Title: System Administrator

Job Summary: We are seeking a highly skilled System Administrator to join our team at ATech. The successful candidate will be responsible for providing quality support with a high degree of customer service, technical expertise, and timeliness.

Key Responsibilities:

  • Provide Architectural and Governance leadership for planning, designing, and supporting existing/deployed DWP tools.
  • Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects.
  • Communicate roles and responsibilities to the new onboarded tool admins/SMEs.
  • Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding.
  • Develop and maintain status tracker for all in scope accounts.
  • Work closely with the Admin/SMEs to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload.
  • Work closely with developers to get the required scripts created and implemented.
  • Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement.
  • Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities.
  • Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives.
  • Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately.
  • Engage management if any deviation to set scope and metrics is identified.

Qualifications and Education Requirements:

  • Minimum 4 years of experience in Infrastructure Technology.
  • Minimum 2 years of experience in delivering EUC/DWP services.
  • Should have worked and be open to work in a 24x7 environment.
  • Ability to communicate effectively with end users, business owners, developers, and various levels of management.
  • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables.
  • Demonstrates initiative and ability to accomplish aggressive project goals when necessary.
  • Comfortable working in a fast-paced, dynamic environment and developing flexible solutions to meet evolving business requirements.
  • Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation.

Preferred Skills:

  • Technical Skills required including but not limited to: SCCM, Microsoft Windows, Apple Macintosh design architecture and deployment methodologies, Knowledge of modern Microsoft management platforms like InTune, SharePoint, Understanding of active directory, Understanding of Citrix and other remote/virtual desktop technologies, Basic understanding of SQL, Basic understanding of PowerShell or any other scripting language, Hands on experience on Microsoft Excel and PowerPoint, Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc.

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