
Expert Telecom Solutions Executive
1 week ago
About the Role
The Service Delivery Associate Director / Director will lead and manage end-to-end service delivery for telecom solutions, ensuring exceptional quality, adherence to SLAs, and strong client satisfaction.
This role demands deep telecom domain expertise, proven leadership skills, and the ability to drive operational excellence.
Key responsibilities include:
- Client Relationship Management: Acting as the primary point of contact for all service-related matters, building and maintaining strong, long-term client relationships.
- Service Delivery Leadership: Taking full accountability for service delivery performance and customer satisfaction, driving service governance across development, testing, and operations projects, ensuring services are delivered on time, within budget, and aligned with quality standards.
- Process Optimization: Defining, implementing, and continuously improving service delivery processes to enhance efficiency and effectiveness, monitoring KPIs and SLAs, identifying and addressing areas for improvement.
- Issue & Escalation Management: Identifying, communicating, and resolving service-related issues and escalations promptly.
- Performance Reporting: Providing stakeholders with regular updates and reports on service delivery performance.
- Customer Feedback & Continuous Improvement: Gathering and analyzing customer feedback to drive service enhancements, contributing to the design and execution of service delivery strategies and initiatives.
Selected candidates from India will be relocated to Bangladesh for the project.
Requirements
- Any Degree
- A strong track record in managing large-scale service delivery engagements in the telecom domain
- In-depth knowledge of the Telco BSS and OSS ecosystem
- Proven leadership, stakeholder management, and communication skills
- Ability to work in a dynamic environment and manage cross-functional teams
- Experience in service governance, process improvement, and performance optimization
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