Test Operations Coordinator

We are seeking a skilled Test Operations Coordinator to join our team. In this role, you will play a key part in ensuring the smooth operation of our test centers.

• Coordinate scheduling across our network, reviewing upcoming availability and capacity requirements.
• Collaborate with our Workforce Management team on Speaking Examiners' allocation forecast.
• Monitor the utilization of our test centers and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for our test centers, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams to manage unforeseen events, ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across our test centers to ensure ongoing compliance with regulatory standards.
• Handle requests from our test centers regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to our test centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

• Bachelor's degree in business administration, operations management, or a related field preferred.
• 1-3 years of previous working experience in a multi-cultured environment would be considered a plus.
• Excellent attention to detail.
• Excellent command of the English Language (Level C2). Extra languages desired.
• Advanced computer literacy is required. ECDL Advance level certification is desirable.
• Clear and effective communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet tight deadlines.
• Experience in liaising with multiple teams and departments.
• Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
• Flexibility to travel as required to support operational needs.

• Competitive remuneration package.
• Work in an international, dynamic and fun atmosphere.
• Two free vouchers for all certifications per year for all employees.
• Huge learning experience in using best practices and global environment.
• Constant personal and professional development.

We are a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over our state-of-the-art assessment technology, we enable professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

We work on Secure English Language Tests (SELTs) and any person who is engaged by us to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration where the existence of any criminal record and/or bankruptcy must be declared.

Background checks will include a basic or enhanced Disclosure Barring Service (DBS) check, Right to Work in the UK check, HO security check, Financial background check, Employment reference check and if working outside of the UK equivalent checks.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided outside of the UK, the official language of the relevant country.