Front Office Team Lead
2 weeks ago
Company Overview:
Creativefuel is a dynamic and innovative organization seeking a highly skilled Front Office Executive to join our team. We are committed to delivering exceptional customer service and maintaining a clean, efficient, and welcoming environment.
Estimated Salary: ₹500,000 - ₹700,000 per annum
Job Description:
We are looking for a motivated and organized Front Desk Executive to manage our front desk operations, oversee floor management, and supervise the housekeeping staff. The ideal candidate will be the first point of contact for visitors and clients, providing a professional atmosphere and ensuring seamless communication with various departments.
Key Responsibilities:
- Reception Duties:
- Greet and welcome visitors, clients, and employees with a friendly and professional demeanor.
- Answer and direct phone calls, taking messages as necessary.
- Manage the reception area to ensure it is clean, organized, and welcoming.
- Administrative Support:
- Assist with scheduling appointments and managing meeting room bookings.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain and update records, databases, and filing systems.
- Customer Service:
- Provide accurate information to clients and visitors about Creativefuel's services and facilities.
- Communication:
- Coordinate with various departments to ensure seamless communication and workflow.
- Relay important information to relevant parties in a timely manner.
- Security:
- Monitor visitor access and maintain security protocols by logging visitor details.
- Ensure the reception area complies with health and safety regulations.
- Floor Management:
- Oversee the overall management of the floor, ensuring all areas are well-maintained and presentable.
- Coordinate with maintenance and technical staff for repairs and upkeep as needed.
- Ensure compliance with safety and regulatory standards.
- Housekeeping Supervision:
- Manage and supervise the housekeeping staff to maintain cleanliness and hygiene throughout the premises.
- Create and manage housekeeping schedules and assign tasks to ensure timely and efficient services.
- Conduct regular inspections to ensure high standards of cleanliness are met.
Required Skills and Qualifications:
- Proven experience as a Front Desk Executive or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Proficient in MS Office (Word, Excel).
- Strong organizational and multitasking abilities.
- Professional appearance and attitude.
- Bachelor's degree in a relevant field.
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