Customer Service Expert
4 weeks ago
At NetRTech Solutions LLP, we specialize in delivering innovative solutions to our clients through expertise in placements, technology consulting, project execution, product development, sales, and training.
We are dedicated to providing exceptional results by leveraging our comprehensive knowledge in these areas.
The OpportunityThis is a full-time role for a Customer Service Representative located in Ahmendabad. As a key member of our team, you will be responsible for delivering excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.
Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships. You will work at the office for the first 6 months and then have the opportunity to transition to remote work based on your performance.
Responsibilities- Addressing customer inquiries and concerns via various communication channels.
- Resolving customer complaints and issues in a timely and effective manner.
- Maintaining accurate records of customer interactions.
- Providing feedback to improve processes and customer experiences.
- Excellent communication and interpersonal skills.
- Ability to problem-solve and multitask efficiently.
- Attention to detail and ability to work accurately in a fast-paced environment.
- Positive and patient attitude with excellent customer service skills.
- Experience in a customer service role is a plus.
- Fluency in multiple languages is a plus.
- High school diploma or equivalent.
- Starting CTC: INR 23,200 per month.
- Maximum CTC: INR 32,000 per month.
- Housing benefit: INR 6,000 per month while working on-site.
- All night shift allowances will be extra.
Ahmendabad.
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