IT Director

Senior IT Manager Job Description

We are seeking a seasoned IT professional to lead our IT team and oversee the strategic implementation and maintenance of IT solutions that support academic, administrative, and research needs.

Key Responsibilities

• Manage daily IT operations, including network availability, server performance, and system uptime.
• Provide advanced technical support for hardware and software issues for faculty, staff, and students.
• Implement and manage software deployment, updates, and patching across the university's systems.

Network & Infrastructure Management

• Administer and maintain wired and wireless networks (LAN/WAN, Wi-Fi access points, routers, switches).
• Monitor network performance, troubleshoot connectivity issues, and ensure network security.
• Manage and maintain server infrastructure, including physical and virtual servers (e.g., VMware, Hyper-V).
• Oversee data backup and recovery operations to ensure business continuity.

Software & System Administration

• Administer and support key university applications, including Learning Management Systems, Enterprise Resource Planning systems, Student Information Systems, and other academic/administrative software.
• Administer and maintain Microsoft Exchange Online for email services.
• Manage user accounts, permissions, and access controls across various platforms.

Cybersecurity & Data Protection

• Implement and enforce IT security policies and procedures to protect university data and systems from threats.
• Monitor security alerts, conduct vulnerability assessments, and respond to security incidents.
• Promote cybersecurity awareness among university users.

Project Management & Coordination

• Lead or assist in the planning, execution, and completion of IT projects, such as system upgrades, infrastructure improvements, and new technology rollouts.
• Coordinate with internal departments and external vendors to ensure project milestones are met.

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