Technical Support Specialist – InDesign Expertise
3 weeks ago
Job Title: Technical Support Specialist – InDesign Expertise
Location: Pondicherry
Position Type: Full-time / Contract
Job Overview
We are seeking a Technical Support Specialist with a strong knowledge of Adobe InDesign and related publishing tools. The ideal candidate will have at least 1+ years of hands-on experience working with InDesign and supporting users with technical queries. This role involves troubleshooting product-related issues, providing customer or team support, and ensuring seamless operations for publishing workflows.
Key Responsibilities
- Provide technical support for the product, with a focus on publishing or layout tools like InDesign.
- Troubleshoot, diagnose, and resolve product-related issues through calls, emails, and chat support.
- Guide users on best practices for using InDesign, templates, and workflows.
- Collaborate with the development and product teams to escalate and resolve complex issues.
- Monitor customer feedback and identify areas for product improvements.
- Maintain records of technical issues and resolutions for future reference.
Required Skills and Qualifications
- 1+ years of experience working with Adobe InDesign or other publishing tools.
- Strong knowledge of Book elements, Journal elements, typography, layout, and digital publishing standards.
- Proficiency in troubleshooting technical issues related to software and plug-ins.
- Basic understanding of scripting (InDesign scripts or GREP expressions) is a plus.
- Excellent communication and problem-solving skills.
- Ability to work independently and under pressure.
- Experience with technical support ticketing systems (e.g., Zendesk, Jira) is an advantage.
- Knowledge of other Adobe products (Photoshop, Illustrator) is a bonus.
Education and Certifications
- Bachelor's degree in computer science, Design, or a related field (preferred).
- Adobe Certified Professional – InDesign (preferred but not mandatory).
Work Schedule
- Full-time, Monday to Saturday
- Occasional availability for urgent queries outside office hours may be required.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative work environment with a focus on innovation and learning.
How to Apply
Please send your resume to anandhi@deantaglobal.com mentioning "Technical Support Specialist – InDesign" in the subject line.
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