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Customer Technical Advocate
1 week ago
HID Global is a global leader in providing identity and access management solutions. We are seeking a skilled Technical Support Engineer to join our team in Bangalore, India.
About UsHID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.
We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date.
This is a great place to become a security domain expert and work on latest technologies. We are looking for someone with experience in supporting .Net Full stack applications and who has efficient, effective communication skills both with customers and within internal departments.
Job Responsibilities- Troubleshooting technical problems reported by HID Global customers.
- Advise Senior level technical and management personnel at the customer site, independently negotiating resolution to issues that may span both the business and technical realm.
- Complex customer environments are meticulously reproduced and problems vetted before logging bugs with our Engineering teams.
- 5+ years of experience in a progressively more responsible technical role.
- BS in Computer Science or related degree, or equivalent education plus relevant work experience.
