
Customer Service Advocate
6 days ago
Job Title
Care Insurance is seeking a Customer Service Advocate to deliver exceptional customer experiences.
About the Role- This position involves communicating with customers via various channels to understand their concerns and provide timely resolutions.
- The ideal candidate will be responsible for proactively resolving issues, converting customers into loyal advocates, and maintaining accurate internal records of customer interactions.
- We are looking for someone who can gather and relay customer feedback to relevant teams to enhance products or services.
Key Responsibilities:
- Communicate effectively with customers via phone, email, and chat to address their concerns and provide resolutions.
- Investigate and resolve customer complaints in a fair and efficient manner.
- Maintain accurate records of customer interactions and resolutions.
- Gather and relay customer feedback to relevant teams.
Required Skills & Qualifications:
- A minimum of 1-3 years' relevant work experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to multitask, organize, and prioritize work effectively.
Benefits of Working with Care Insurance:
- We value our customers and strive to deliver exceptional service.
- Care Insurance offers a supportive work environment and opportunities for growth and development.
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