Customer Service Advocate

6 days ago


Gurgaon, Haryana, India Care Insurance Full time

Job Title

Care Insurance is seeking a Customer Service Advocate to deliver exceptional customer experiences.

About the Role
  • This position involves communicating with customers via various channels to understand their concerns and provide timely resolutions.
  • The ideal candidate will be responsible for proactively resolving issues, converting customers into loyal advocates, and maintaining accurate internal records of customer interactions.
  • We are looking for someone who can gather and relay customer feedback to relevant teams to enhance products or services.

Key Responsibilities:

  1. Communicate effectively with customers via phone, email, and chat to address their concerns and provide resolutions.
  2. Investigate and resolve customer complaints in a fair and efficient manner.
  3. Maintain accurate records of customer interactions and resolutions.
  4. Gather and relay customer feedback to relevant teams.

Required Skills & Qualifications:

  • A minimum of 1-3 years' relevant work experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to multitask, organize, and prioritize work effectively.

Benefits of Working with Care Insurance:

  • We value our customers and strive to deliver exceptional service.
  • Care Insurance offers a supportive work environment and opportunities for growth and development.


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