Current jobs related to Operations and Escalation Team Lead - Mumbai, Maharashtra - Rexus Group

  • Manager - Escalations

    3 weeks ago

    Mumbai, Maharashtra, India TransUnion Full time

    What We ll Bring We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally Applicants are evaluated on the basis of job qualification - not race color sex gender religion caste national origin age disability marital status citizenship status sexual...

  • Security Operations Lead

    3 days ago

    Mumbai, Maharashtra, India Cubical Operations Full time

    Security Operations LeadJob DescriptionCubical Operations is looking for a seasoned Security Operations Lead to oversee the security operations function. The successful candidate will be responsible for leading the implementation of security measures, ensuring compliance with regulatory requirements, and maintaining a culture of security awareness within the...

  • Operations Team Lead

    3 weeks ago

    Mumbai, Maharashtra, India Investec Full time

    Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit...

  • Complaint Handling and Escalation Lead

    2 days ago

    Mumbai, Maharashtra, India Talent Leads Consultants Full time

    **Complaint Handling and Escalation:** As a Complaint Handling and Escalation Lead, you will be responsible for handling complex complaints from RBI and customers. You will need to provide timely solutions, ensure resolution within set limits, and maintain accurate records of customer interactions.Responsibilities:Own and resolve RBI and customer...

  • Senior Manager Escalation

    3 weeks ago

    Mumbai, Maharashtra, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...

  • Team Lead

    3 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    DESCRIPTIONAmazon - where builders can build We re looking for a smart customer-obsessed innovator and owner to join our Operations TeamPurview of a Team Lead Team Lead Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience business...

  • Team Lead

    15 hours ago

    Mumbai, Maharashtra, India WNS Full time

    Company Overview:WNS is a leading business process management company that provides end-to-end business solutions to clients across the globe. Our team of experts works tirelessly to deliver high-quality services that meet the evolving needs of our clients.Job Description:The Group Manager - Learning and Development will play a crucial role in ensuring that...

  • Team Lead

    3 weeks ago

    Mumbai, Maharashtra, India ATSPL - Maharashtra Full time

    Amazon – where builders can build We're looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Operations team lead

    2 weeks ago

    Mumbai, Maharashtra, India Deutsche Bank Full time

    Job DescriptionOperations team leadPosition OverviewJob Title: Operations Team leadLocation: Mumbai, IndiaRole Description- This role requires day to day processing of corporate actions for Equity securities, Proxy processing and Creation and Maintenance of static data, regulatory and client reporting, processing of corporate actions for debt securities,...

  • Escalation Manager

    3 weeks ago

    Mumbai, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for a Escalation Manager This role is Office Based, Pune Office Escalation Manager – Global Customer Support Job Description: The Escalation Manager in Customer Support is a pivotal rolefocused on handling critical situations for the customers that require a higherlevel of attention and expertise. The Escalation Manager's...

  • Team lead operations

    5 days ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job role:The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations.This role requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and maintaining a positive online...

  • Operations Team Manager

    3 days ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job OverviewThe Team Lead Operations role at Hexaware Technologies involves overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations.This position requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and...

  • Team Lead Operations

    3 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job role: The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations. This role requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and maintaining a positive online...

  • Team Lead Operations

    3 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job role:The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations. This role requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and maintaining a positive online...

  • Team Leader Operations

    1 week ago

    Mumbai, Maharashtra, India r3 Consultant Full time

    Job Title: Team Leader - OperationsLocation: Malad, MumbaiExperience: 3+ YearsJob Summary:We are looking for an experienced Team Leader - Operations to manage and guide a team in a customer service environment. The ideal candidate should have a strong understanding of KPIs, KRAs, NPS, and Performance Management to drive team performance and customer...

  • Operation executive collection and Recovery 27/03/2025

    2 days ago

    Mumbai, Maharashtra, India LEAD School Full time

    Job DescriptionJob Overview:We are looking for a results-driven and detail-oriented Operations Associate specializing in Recovery and Collection to join our team. The successful candidate will be responsible for managing and optimizing the recovery process, ensuring the timely collection of outstanding debts. This role requires strong negotiation skills, a...

  • Escalation Resolution Specialist

    3 days ago

    Mumbai, Maharashtra, India TransUnion Full time

    About Us">We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally.">Applicants are evaluated on the basis of job qualification, not race, color, sex, gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender...

  • Operational Performance Manager

    5 days ago

    Mumbai, Maharashtra, India Wipro Digital Operations And Platforms Full time

    Job Title: Operational Performance ManagerWe are seeking a highly skilled Operational Performance Manager to join our team at Wipro Digital Operations And Platforms. As a key member of our organization, you will play a crucial role in driving operational performance and improving business processes.About the Role:Facilitate and lead improvement projects...

  • Operations Excellence Manager

    15 hours ago

    Mumbai, Maharashtra, India Wipro Digital Operations and Platforms Full time

    Wipro Digital Operations and Platforms is seeking a skilled Operations Excellence Manager to join our team. The ideal candidate will have 5+ years of experience in process excellence, business improvement, and quality management.The successful candidate will be responsible for facilitating improvement projects using Lean/Six Sigma methodologies, providing...

  • Cybersecurity Expert Lead

    3 days ago

    Mumbai, Maharashtra, India Cubical Operations Full time

    Cybersecurity Expert LeadJob DescriptionCubical Operations is seeking a highly skilled Cybersecurity Expert Lead to join our team. The successful candidate will lead our Vulnerability Assessment and Penetration Testing efforts, ensuring the highest level of security for our organization.Responsibilities:Lead vulnerability assessments and penetration testing...

Operations and Escalation Team Lead

1 week ago

Mumbai, Maharashtra, India Rexus Group Full time
Job Description:
Rexus Group seeks a highly skilled Operations and Escalation Coordinator to join our team in Mumbai. The ideal candidate will have experience in managing daily operations, escalations, and customer satisfaction.

Key Responsibilities:
  • Operational Efficiency: Oversee daily operations to ensure efficiency and adherence to established processes.
  • Escalation Management: Act as the primary point of contact for all escalations, ensuring timely and effective resolution.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through effective issue resolution and communication.
  • Team Leadership: Lead, mentor, and develop a team of operations professionals.
  • Process Improvement: Identify opportunities for process improvements and operational efficiencies.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5 years of experience in operations management or a similar role.
  • Proven experience in managing escalations and resolving complex issues.

This role requires a proactive leader with exceptional problem-solving skills and the ability to manage multiple tasks efficiently within the context of global IT projects.