Quality Improvement Specialist

2 weeks ago


Davangere, Karnataka, India beBeeImprovement Full time ₹ 30,00,000 - ₹ 60,00,000

Job Opportunity:

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  • Drive continuous improvement for transaction quality and delivery.
  • Manage claim quality and client-related KPIs.
  • Evaluate the effectiveness of TQ interventions.
  • Strengthen quality management processes to improve quality delivery.
  • Accurately capture SLA/SLO metrics, report on client needs, and set up customized processes.
  • Develop and implement innovative process improvements in accounts.
  • Ensure process control and compliance, as well as manage audit requirements.
  • Establish efficient huddle, feedback, and refresher processes.
  • Support quality and compliance teams in COPC, FMEA, PFCU, and other audits.
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Requirements:

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  • Minimum 2 years experience as a quality analyst in international voice process in international BPO.
  • Strong knowledge of QUALITY matrices.
  • Excellent transactional quality domain expertise.
  • Good working knowledge of TTQ systems, tools, and technologies.
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Preferred Skills:

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  • Analyzing and driving improvement.
  • Driving innovation.
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