Chief Hotel Operations Officer

3 days ago

Jamnagar, Gujarat, India beBeeLeadership Full time ₹ 37,80,000 - ₹ 54,00,000
General Manager Operations Job Overview

This is a senior leadership position overseeing hotel operations.

The ideal candidate will be a hospitality professional with experience in managing luxury hotels. They will lead the overall operations, ensuring seamless coordination between departments and developing business strategies aligned with the hotel's vision, brand standards, and financial goals.

  • Key Responsibilities:
    • Lead the hotel's overall operations, coordinating all departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
    • Develop and execute business strategies that drive growth and profitability.
    • Establish Key Performance Indicators (KPIs) to maintain high service delivery standards.
  • Financial Oversight:
    • Prepare and manage the annual operating budget to ensure profitability.
    • Analyse financial reports and implement corrective measures where necessary.
    • Oversee procurement, vendor management, and inventory controls.
  • Guest Experience & Brand Management:
    • Uphold high guest satisfaction standards, delivering personalized experiences.
    • Monitor guest feedback and online reputation, implementing service recovery protocols when needed.
    • Ensure brand integrity and compliance with brand standards and audit requirements.
  • Human Resource Management:
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements.
    • Build a high-performance culture emphasizing teamwork, accountability, and continuous development.
    • Implement performance management systems and ensure employee engagement and retention.
    Candidate Requirements

Essential Qualifications:

  • Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.
  • Minimum 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role.
  • Prior involvement in hotel openings is highly preferred.
Desirable Skills & Competencies

• Strong leadership and decision-making capabilities.

• Excellent communication and interpersonal skills.

• Commercial acumen with sound understanding of budgeting and forecasting.

• High degree of integrity and professionalism.

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