24/7 Monitoring Analyst

4 days ago


Alleppey, Kerala, India beBeeMonitoring Full time ₹ 9,24,937 - ₹ 17,11,154

Our organization is built on a foundation of ethical values, diversity and inclusion.

Key Responsibilities
  1. Conduct real-time monitoring of servers, network devices, applications, jobs and services using various tools.
  2. Identify, acknowledge and log alerts, events and anomalies.
  3. Elevate incidents to L1/L2 support teams based on defined SOPs and severity.
  4. Perform basic health checks and validations as per runbooks.
  5. Track and update incident tickets in ITSM tools.
  6. Perform initial triage of alerts (e.g., service restarts, disk clean-up commands if permitted).
  7. Document incidents, actions taken and resolution/escalation steps.
  8. Communicate with on-call engineers and shift leads for follow-ups or escalations.
  9. Ensure monitoring dashboards and tools are operational and report any issues.
  10. Provide shift-wise handover updates and contribute to incident reviews.
Requirements
  • Basic understanding of IT infrastructure (servers, OS, networks, applications)
  • Hands-on experience in monitoring tools and ticketing systems
  • Good communication skills and ability to follow SOPs
  • Ability to work 24/7 rotational shifts, including weekends and holidays
  • Strong attention to detail and sense of urgency
  • Meticulous and able to work independently and meet tight deadlines
What We Offer

Immense exposure and learning opportunities, excellent career growth prospects, a company of highly passionate leaders and mentors, and the ability to build things from scratch.



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