
24/7 Monitoring Analyst
4 days ago
Our organization is built on a foundation of ethical values, diversity and inclusion.
Key Responsibilities- Conduct real-time monitoring of servers, network devices, applications, jobs and services using various tools.
- Identify, acknowledge and log alerts, events and anomalies.
- Elevate incidents to L1/L2 support teams based on defined SOPs and severity.
- Perform basic health checks and validations as per runbooks.
- Track and update incident tickets in ITSM tools.
- Perform initial triage of alerts (e.g., service restarts, disk clean-up commands if permitted).
- Document incidents, actions taken and resolution/escalation steps.
- Communicate with on-call engineers and shift leads for follow-ups or escalations.
- Ensure monitoring dashboards and tools are operational and report any issues.
- Provide shift-wise handover updates and contribute to incident reviews.
- Basic understanding of IT infrastructure (servers, OS, networks, applications)
- Hands-on experience in monitoring tools and ticketing systems
- Good communication skills and ability to follow SOPs
- Ability to work 24/7 rotational shifts, including weekends and holidays
- Strong attention to detail and sense of urgency
- Meticulous and able to work independently and meet tight deadlines
Immense exposure and learning opportunities, excellent career growth prospects, a company of highly passionate leaders and mentors, and the ability to build things from scratch.
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