Customer Support Associate
3 days ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.
This role is crucial in providing exceptional service, resolving inquiries, and ensuring a seamless customer experience.
- Key Responsibilities:
- Handle customer inquiries and complaints through various channels, including phone, email, and social media.
- Provide accurate and complete information by using the right methods and tools.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
Requirements:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent verbal and written communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer-oriented and adaptable to different personality types.
- Problem-solving skills and a positive attitude.
As a Customer Service Representative, you will have the opportunity to work in a dynamic environment, develop your skills, and grow professionally.
You will be part of a team that values customer satisfaction, teamwork, and continuous improvement.
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