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Technical Support Specialist

3 weeks ago


Noida, Uttar Pradesh, India EXL IT service management Full time

About the Role:

The Technical Support Specialist at EXL IT Service Management will be responsible for providing technical support and system configuration for the company's procurement systems. This position involves troubleshooting system issues, ensuring system performance, and working closely with the procurement team to optimize system functionality.

Main Responsibilities:

  • Troubleshoot and resolve technical issues in the Ariba procurement system.
  • Manage system configuration for the Ariba platform and ensure enhancements meet business requirements.
  • Support suppliers with queries related to their Ariba accounts, including payment terms file uploads.
  • Assist with purchase order changes, vendor creation, and vendor qualification processes.
  • Collaborate with stakeholders to identify opportunities for system enhancements, process improvements, and automation.

System Performance:

  • Ensure minimal disruption to business operations.