Unified Endpoint Management System Engineer

1 day ago

Bengaluru, Karnataka, India beBeeSystemEngineer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Description

The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.

This involves asking insightful questions and actively listening to their responses. Handle incoming technical queries, via calls, emails, and chat messages from the Customers, experiencing technical issues.

This might involve recommending specific configurations, integrations, or workflows that will best serve the client.

Diagnose and troubleshoot technical issues related to our product. You'll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.

You'll need a strong understanding of MDM, RMM, and Patch Management tools, based on customer needs and business goals.

You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities.

Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.

Escalate complex technical issues to the appropriate internal teams for resolution.

Stay up to date with the latest features and updates of our unified endpoint management product.

Document and track support issues to maintain a comprehensive knowledge base.

Communicate effectively with customers, keeping them informed of the status of their tech requests.

Ensure a high level of customer satisfaction through professional and courteous communication.

Required Skills & Qualifications
  • Experience with deploying, configuring, and supporting MDM solutions such as AirWatch, Or Workspace one or Microsoft Intune.
  • Excellent communication skills: You can clearly and concisely explain technical concepts to both technical and non-technical audiences and effective communication with interpersonal skills.
  • 3-5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.
  • Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.
  • Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.
  • Basic understanding of network security, endpoint protection, and IT infrastructure.
Benefits
  • Opportunity to work in a collaborative environment.
  • A chance to make a meaningful impact on customer satisfaction.
  • Professional growth and development opportunities.
  • A competitive salary and benefits package.
Others

As a system engineer at Hexnode, you will be responsible for providing technical support and training to customers. You will also be working closely with other teams to ensure seamless customer experience.

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