Senior Siebel Systems Engineer

2 weeks ago


Bengaluru, Karnataka, India Oracle Full time

Job Summary

We are seeking an experienced Senior Siebel Systems Engineer to join our team. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers.

About the Role

This is a challenging opportunity to work as a primary point of contact for our customers, facilitating their relationships with our Support team and providing advice and assistance to internal employees on diverse customer situations and escalated issues.

Your Key Responsibilities

  • Customer Support: Resolve non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • Customer Advocacy: Serve as an advocate for customer needs, providing guidance and support to ensure their satisfaction.
  • Internal Collaboration: Work closely with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues.

Requirements

To be successful in this role, you will need:

  • Technical Skills: Hands-on experience in Siebel upgrade, configuration, admin, EAI, and EIM. Proficiency in JavaScript, Siebel configuration, eScript, VB script, workflow, assignment manager, and EAI.
  • Certifications: Holding Certification in Siebel or equivalent would be preferred.
  • Design Experience: Experience in both technical and functional design documents. Inbound and outbound integration using web services. Data migration and deployment strategies.
  • Soft Skills: Excellent communication and presentation skills.

What We Offer

In return for your expertise and dedication, we offer a competitive salary package, including a base salary of $120,000 - $180,000 per annum, depending on location and experience, plus additional benefits such as health insurance, retirement plans, and opportunities for professional growth and development.



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