Clinical Support Manager
3 weeks ago
Job Summary
The Clinical Support Manager will lead Cardinal Health's Educational Imperatives for Channel Partnerships Asia. This role is responsible for all elements of clinical education, portfolio segmentation, and driving effective market shaping activities together with commercial counterparts. The individual will work with the Commercial Teams for Focused Growth Portfolios and develop relationships with customers, create new business networks, and identify and evaluate new opportunities.
Key Responsibilities
- Drive Clinical Education for Current and Future Customers in Focused Growth Categories – Compression, Nutritional Delivery, etc. in Strategic and Key Distributor Markets - Thailand, India, Vietnam, Philippines, Taiwan, Hong Kong
- Ensure alignment of messaging across all partners/HCPs
- Organize and spearhead educational activities, i.e., Monthly Trainings for salespeople, hospital in-service workshops, and peer-to-peer events
- Identify and target Key Opinion Leaders (KOLs) in Strategic Markets to drive Clinical Engagement to support business development
- Understand and map reimbursement strategy for listing focused growth products, e.g., Compression, Nutritional Delivery across strategic markets
- Develop standardized clinical materials to drive specialty targeting, e.g., in-service workshop decks, sales talk tracks, etc.
- Continuously improve product knowledge and selling-related skills to provide better value add to customers that differentiates Cardinal from competitors
- Understand the competitive landscape and be the on-the-ground market intelligence of Cardinal Health, e.g., collect various customer data reports
- Share best practices within the organization and participate in organizational activities
- Develop, maintain, and strengthen long-term favorable customer relationships with various stakeholders in important accounts together with Channel Partners and Sales Teams
- Be the 'face of the company' for customers by providing regular communication, addressing concerns, registering complaints, and leveraging opportunities to deliver customer satisfaction
- Work in a compliant and ethical manner; always adhere to company policies & local regulations
- Team work to achieve individual and team's goals – work with internal and external partners – to be able to serve customers
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