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Cloud Technical Solutions Expert

1 week ago

Noida, Uttar Pradesh, India Oracle Full time

As a member of the Oracle Support organization, you will play a crucial role in delivering exceptional post-sales support and solutions to our customer base. Your primary focus will be on serving as an advocate for customer needs, providing expert advice and assistance on diverse customer situations and escalated issues.

Your responsibilities will include resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

You will serve as a primary point of contact for customers, facilitating relationships with Support and providing guidance to internal Oracle employees on various customer scenarios and complex issues.