Global Transition Specialist
2 weeks ago
The Associate Manager will work with the Transitions Manager to plan and execute one or more migration projects. This role will be responsible for the successful migration of specified roles into GCC. The Associate Manager will collaborate with the team to ensure knowledge sharing and enable the delivery team to be well prepared for the go live.
Key Responsibilities
• Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks and scope of processes to be transitioned.
• Provide feedback to the Transitions Manager on service design and solution documentation.
• Coordinate and successfully project manage the transition of processes in scope from the local site into the BSC (Manage the transition on site).
• Collaborate with the Transitions Manager and local site management.
• Monitor and report on transition progress.
• Resolve transitions issues, document risks and create mitigation plans.
• Provide a link during transition between the BSC Knowledge Capture Team, senior level management, the Transitions Manager, other stakeholders.
• Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures).
• Ensure correct application of transition methodology to each transition being managed by the Associate Manager.
Requirements
• Proven ability to work with different stakeholders, excellent stakeholder management and client handling skills.
• Excellent communication (written and oral) and interpersonal skills.
• Proven ability to manage change in a fluid, dynamic and evolving environment.
• Track record of excellent project execution/delivery preferred.
• Understanding of metrics, process improvements, lean and six sigma would be helpful.
• Proficient with MS Office – MS Excel and MS PowerPoint in particular.
• 3 to 6 years: International experience; Proven track record of conducting or participating in onshore Knowledge Capture, operations expertise in HR/FP/Sales/Mktg for tower alignment.
• Overall experience of close to 8-10 plus years in a process industry.
• Prior experience in global transitions or running a delivery operations is a must.
• Willingness to travel extensively (during the transitions).
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