Data Science Professional
1 day ago
About the Company: Our client, VIDPRO CONSULTANCY SERVICES, is a Fortune 500 telecommunications and media organization with multiple brands across the United States. They provide broadband communications and video services to nearly 5 million residential and business customers. With us, you can build a career that creates impact both personally and professionally.
Estimated Salary Range: ₹19.8 lakhs per annum
About the Job: As a Senior Analyst, you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. Your expertise in collecting, stitching, and analyzing Voice of Customer and CX data will enable you to tell a story with data.
Responsibilities: You will be responsible for stiching and analyzing data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn, and overall experience. You will verbalize and translate these insights into actionable tasks, develop monthly and ad-hoc reporting, maintain Qualtrics dashboards and surveys, and take on ad-hoc tasks related to XM platform onboarding, maintenance, or launch of new tools.
Requirements: To succeed in this role, you should have a Bachelor's degree in data science/analytics, statistics, or business. A Master's degree is a plus. You should have 5+ years of experience in an analytical, customer insights, or related business function. Basic knowledge of SQL and Google Big Query is required. Additionally, you should have hands-on experience with statistical techniques, such as profiling, regression analysis, trend analysis, segmentation, and working with Qualtrics, Medallia, or another Experience Management platform.
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