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Non Voice Process Operations Specialist
2 weeks ago
Job Description:
At our Chennai facility, we require an individual to support smooth operations and client satisfaction by ensuring accurate and prompt processing of customer enquiries, data, and transactions through non-voice channels. The successful candidate will be responsible for:
Key Responsibilities:
- Respond to client queries, requests, and concerns via email, live chat, or other written channels.
- Enter, update, and validate customer data, transaction information, and other pertinent details into databases and systems with precision.
- Keep detailed records of all communications, transactions, and resolutions with customers.
- Verify order fulfillment, reconcile accounts, process claims, and provide reports on various back-office duties.
Required Skills and Qualifications:
- Exceptional attention to detail and a commitment to data accuracy.
- Good problem-solving and analytical skills to address customer issues effectively.
- Basic computer proficiency, including a good working knowledge of MS Office Suite.
Benefits:
- Opportunity to work in a dynamic environment.
- Chance to develop operational excellence skills.
- Supportive team atmosphere.
Others:
We are looking for a motivated individual who can adapt quickly to system changes and new software. If you have a passion for delivering exceptional results and contributing to our team's success, please submit your application.
