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Reservations Expert

2 weeks ago

Davangere, Karnataka, India beBeeReservation Full time ₹ 9,00,000 - ₹ 12,00,000

About Us

We are seeking a proactive and customer-oriented Reservation Professional to join our team. The ideal candidate will be responsible for assisting customers with booking requests, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.

Key Responsibilities:

  • Assist customers with booking requests by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

Your Career at Our Company

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We believe that potential, not just pedigree, is the key to success. We seek passionate individuals ready to innovate, who share our values of growth, personal development, and teamwork. With us, you'll have opportunities to learn, grow, and make a difference. Join us today