Customer Quality Assurance Specialist

2 weeks ago


Mysore, Karnataka, India Cyient DLM Full time
Job Title: Customer Quality Engineer

Job Summary: We are seeking a highly skilled Customer Quality Engineer to join our team at Cyient DLM Ltd. in Mysore. As a Customer Quality Engineer, you will be responsible for ensuring the highest level of quality and satisfaction for our customers by managing and enhancing the quality of products, processes, systems, and documents.

Key Responsibilities:
  • Customer Relationship Management: Serve as the primary point of contact for customer quality-related inquiries and concerns. Establish and maintain strong relationships with customers, understanding their quality expectations and requirements.
  • Quality Issue Resolution: Investigate and analyze customer-reported quality issues related to products shipped. Work collaboratively with internal teams to identify root causes and implement effective corrective and preventive actions.
  • Quality Assurance Planning: Develop and implement quality assurance plans for products, including inspection criteria, testing protocols, and quality control measures. Collaborate with internal teams to ensure alignment with customer quality standards.
  • Product Testing and Inspection: Oversee and manage the testing and inspection of products to ensure compliance with customer specifications and requirements. Coordinate with production and testing teams to implement robust quality control processes.
  • Continuous Improvement: Drive continuous improvement initiatives related to product quality and process improvements. Collaborate with cross-functional teams to identify areas for improvement and implement corrective and preventive actions.
  • Customer Communication: Regularly communicate with customers to provide updates on quality improvement initiatives. Ensure timely and transparent communication regarding the resolution of quality issues and the implementation of corrective actions.
  • Documentation and Reporting: Maintain accurate and up-to-date records of customer interactions, quality investigations, and corrective actions. Generate regular reports on customer quality metrics and key performance indicators.
  • Compliance and Standards: Ensure compliance with industry standards and customer-specific quality requirements for products and processes. Stay abreast of evolving standards and regulatory requirements.
Requirements:
  • Qualifications: Bachelor's degree or Diploma in Electronics Engineering or a related field. Proven experience in customer quality engineering, particularly in the electronics industry. Strong understanding of electronic components manufacturing processes and quality control methodologies.
  • Other Skills Preferred: Certification in quality management (e.g., Lean Six Sigma, AS Internal auditor, etc.). Familiarity with industry-specific quality standards and IPC-A-610 & J-STD-001 requirements. Experience with electronic testing equipment and tools.


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