Account Management Professional

4 days ago


Chennai, Tamil Nadu, India beBeeCustomerRetention Full time ₹ 45,00,000 - ₹ 60,00,000
Job Opportunity

We are seeking a highly motivated Customer Retention Specialist to join our team.

This is a 6-month contract position with a global technology leader. As a proactive and detail-oriented individual, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

The ideal candidate will have advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, excellent analytical skills to track performance metrics and improve processes, and strong problem-solving ability.

You will also possess good communication and negotiation skills, proficiency with CRM systems, and experience in customer service. Additionally, you will be organized and able to meet deadlines.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

  • Contact Management:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Reporting:
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

This opportunity is part of a large Fortune Technology company that fosters progressive culture, creativity, and a flexible work environment. The company uses cutting-edge technologies to stay ahead of the curve and values diversity in all aspects.



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