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Senior Project Development Specialist

3 weeks ago

Ajmer, Rajasthan, India beBeeProject Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview:

A seasoned Project Manager is sought after to lead a team and ensure customer satisfaction. The ideal candidate will coordinate with design and production teams to maintain alignment with committed timelines.

Key Responsibilities:

  • Own the customer experience from project booking to handover, serving as the highest point of escalation for region-specific issues.
  • Coordinate with cross-functional teams to enable faster issue resolution and empower team members to solve problems on the ground.
  • Manage people to empower existing team members and hire top talent in the country to strengthen regional teams.
  • Ensure adherence to defined process SOPs and standards to provide a standardized customer experience.
  • Monitor Customer Move-In Timeline Adherence, Overall CSAT Score, and Quicker resolution of customer escalations.

Requirements:

  • Preferred qualifications include a degree from a reputable university or an MBA from a top-tier B-school.
  • 7-12 years of work experience in Operations or similar industries.
  • Proven people management skills with direct team reporting in past roles.
  • Strong attention to detail and excellent written and oral communication skills.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced environment.
  • Effective management of strategic alliances through builders and interior consultants to achieve maximum project reach.