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Front Office Associate

3 weeks ago

Bengaluru, Karnataka, India Marriott Full time

Job Overview

We are seeking a highly skilled and customer-focused Front Office Associate to join our team at the Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Main Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change late check-out requests
  • Secure payment, activate reissue room keys, and ensure rates match market codes
  • Document exceptions, verify and adjust billing for guests, and communicate with staff when guests are waiting for an available room
  • Advise guests of messages, clear departures in the computer system, and coordinate with Housekeeping to track room status and guest concerns

Key Skills and Qualifications

  • High school diploma or equivalent required; no related work experience necessary
  • Strong communication and interpersonal skills, with the ability to work well under pressure
  • Ability to multitask, prioritize tasks, and maintain attention to detail

Benefits

  • A competitive salary and opportunities for career growth and development
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Access to training and resources to enhance your skills and knowledge