PromoMats Administrator

Job Title: Veeva Vault Specialist

Job Description:

We are seeking a detail-oriented and proactive professional with strong knowledge of Veeva Vault PromoMats and ITIL practices. The ideal candidate will manage system configuration, ensure compliance, support reporting needs, and serve as a key liaison between business stakeholders and technical teams.

This role requires excellent communication, stakeholder management skills, and the ability to translate business requirements into effective technical solutions.

Key Responsibilities:

• Configure and maintain Veeva Vault PromoMats, including document lifecycles, workflows, metadata, user roles, and permissions.
• Maintain and monitor system integrations with PromoMats and related applications.
• Ensure system stability, scalability, and alignment with business requirements.

Business & Stakeholder Engagement:

• Partner with business stakeholders to gather requirements, identify gaps, and recommend feasible solutions.
• Act as a bridge between business teams and IT to ensure requirements are met within compliance guidelines.
• Provide end-user support and training to enhance adoption and effective use of PromoMats.

Testing & Deployment:

• Develop and execute test cases for system changes and enhancements.
• Conduct UAT (User Acceptance Testing) and validate solutions before deployment.
• Support release management and deployment activities to ensure smooth delivery of changes.

Compliance & Documentation:

• Ensure all system changes comply with regulatory and compliance requirements (e.g., GxP, 21 CFR Part 11).
• Maintain accurate and up-to-date system documentation for configurations, workflows, and enhancements.
• Conduct periodic system audits to ensure adherence to compliance policies.

Reporting & Operations:

• Create and maintain reports, dashboards, and metrics to support business decision-making.
• Handle ad-hoc reporting and operational requests from stakeholders.
• Monitor system performance and proactively resolve issues.

Required Skills and Qualifications:

• Strong understanding and hands-on experience with Veeva Vault PromoMats.
• Familiarity with ITIL processes (incident, change, and problem management).
• Proven experience in system configuration, workflows, metadata, and user roles in PromoMats.
• Strong stakeholder management and communication skills (oral and written).
• Ability to analyze business requirements and configure feasible solutions in Veeva Vault.
• Experience in testing, deployment, and documentation of system changes.
• Detail-oriented with strong problem-solving and analytical skills.

Benefits

• Competitive salary and benefits package
• Opportunity to work with cutting-edge technology
• Collaborative and dynamic work environment

Others:

Additional information about this role is available upon request.

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