Service Transformation Specialist

1 day ago

Bikaner, Rajasthan, India beBeeLeadership Full time ₹ 2,16,00,000 - ₹ 2,78,40,000
Operations Excellence Manager

We are seeking a seasoned professional with a proven track record in managing large-scale operations across Banking, Financial Services, and Insurance (BFSI).

The ideal candidate must possess strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives.

Key Responsibilities:

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience (CX) objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
  • Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.

Required Skills and Qualifications:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
  • Strong experience in transition management, risk assessments, and due diligence.
  • Ability to drive automation, digital transformation, and process improvements.
  • Exceptional leadership, stakeholder management, and executive communication skills.
  • Exposure to multi-geographic client engagement.

Preferred Background:

  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.
  • Previous leadership roles with top-tier IT Services / Consulting firms
  • Strong exposure to Client Due Diligence, Compliance Operations, Risk & Audit Management.
  • Experience in handling large global transitions and setting up new delivery centers.

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