Operations Manager

4 days ago


Delhi, Delhi, India NIS Management Ltd Full time
Job Overview:

The Facility Operations Director will be responsible for overseeing facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites.

Main Responsibilities:
  • Lead New Site Mobilization and ensure smooth transitions.
  • Deploy and Manage Manpower, addressing shortages effectively.
  • Monitor Attendance, Collect Inputs, and Oversee Wage Disbursement.
  • Maintain On-Time, In-Full (OTIF) Delivery as per SLA/SLC agreements.
  • Oversee Waste Elimination and Material Supply from stores to sites.
  • Ensure Standardization of Operational Processes across sites.
Client & Compliance Management:
  • Track Client Satisfaction, manage complaints, and implement improvements.
  • Conduct Regular Site Inspections and Performance Audits.
  • Attend Inspections and Audits to ensure regulatory compliance.
  • Manage Crisis Situations and Special Orders efficiently.
  • Handle Site-Level Profitability and cost optimization.
  • Develop Contingency Plans (BCP) for Sites to ensure uninterrupted operations.
People & Resource Management:
  • Coordinate with HR, Finance, Legal, and Other Departments for smooth site operations.
  • Address Staff Welfare and handle disciplinary issues.
  • Plan and execute Training Programs based on site needs.
  • Ensure Retention and Redeployment of Outplaced Staff.
  • Oversee Resource Allocation and Ensure Adequate Staffing.
Reporting & Documentation:
  • Prepare Site Assessment Reports and performance metrics.
  • Maintain MIS-Based Reporting for senior management.
  • Ensure proper Documentation, Reporting, and Escalation of critical issues.


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