Configuration Management Specialist

2 weeks ago

Nellore, Andhra Pradesh, India beBeeConfiguration Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Title: Configuration Management Specialist

Overview: We are seeking a highly skilled Configuration Management Specialist to join our team.

Responsibilities:

  1. Maintain and update the Configuration Management Database (CMDB) within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies.
  2. Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.
  3. Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.
  4. Perform regular audits to ensure the integrity and quality of CMDB data.
  5. Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.
  6. Develop and enforce data quality standards and processes.
  7. Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.
  8. Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.
  9. Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.
  10. Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.
  11. Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.
  12. Generate reports and dashboards to provide insights into the health and status of the CMDB.
  13. Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.
  14. Provide regular updates and reports to management and stakeholders on CMDB performance.
  15. Provide training and support to IT staff and other stakeholders on CMDB processes and best practices.

Requirements:

  • At least 5 years of experience working with ServiceNow CMDB in a similar role.
  • Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.
  • Strong understanding of ITIL practices, particularly Configuration Management.
  • Proficiency in ServiceNow platform, specifically in CMDB, Discovery, and Asset Management modules.
  • Experience with scripting languages such as JavaScript, PowerShell, or Python.
  • Familiarity with integration tools and methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills, both written and verbal, with the ability to explain complex concepts to non-technical stakeholders.

What We Offer: A dynamic work environment, competitive compensation package, and opportunities for growth and development.

How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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