Leading Network Support Specialist

4 days ago

Meerut, Uttar Pradesh, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 20,00,000
Job Description

We are seeking a skilled Senior Network Support Engineer to join our team. The successful candidate will be responsible for diagnosing and resolving complex network-related issues reported by customers.

The ideal candidate will have a strong background in computer networking, with experience in troubleshooting and problem-solving. They will also possess excellent communication skills, both written and verbal, and be able to articulate technical information clearly and concisely.

In addition to their technical expertise, the Senior Network Support Engineer will be expected to provide exceptional customer service, working closely with customers to understand their needs and providing timely resolutions to their issues.

Required Skills and Qualifications
  • Strong knowledge of computer networking protocols, including TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking
  • Experience with troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture and analysis tools)
  • Proven work experience in troubleshooting complex and dynamic customer environments
  • Expertise in balancing the communications needs of each customer case
  • Strong analytical mind and ability to triage
  • High aptitude for both learning and teaching
  • Excellent written and verbal communication skills
  • Outstanding customer service skills
Benefits

The successful candidate will enjoy a competitive salary and benefits package, including opportunities for professional growth and development.

Others

The Senior Network Support Engineer will be expected to stay up-to-date on the latest features and trending technology, participating in team communication and keeping up with enterprise and networking trends.

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