Senior Process Transformation Specialist

1 week ago


Pune, Maharashtra, India METROMAKRO Full time

About Us

METRO, a global wholesaler operating in 31 countries, is looking for a Senior Process Transformation Specialist to join their FSC Operations team. This role will be responsible for driving culture and mindset change within teams, contributing to PTP Process strategy & Transformation, and delivering value to countries through business case realization & improving customer experience.

Responsibilities

  • Drive culture and mindset change within teams
  • Part of leadership team in contributing to PTP Process strategy & Transformation
  • Delivering value to countries through business case realization & improving customer experience
  • Improving Voice IT score for the respective teams
  • Ensuring ZERO compliance for any external Audits including ICF
  • Conducting skip meetings/focus group sessions/MRM's to discuss the process health & team's expectations as part of engagement and retention controls
  • Conducting performance review with the team on quarterly, half-yearly & yearly basis
  • Driving Process Efficiencies
  • Sharing feedback with the Team Leader on a regular basis
  • Leave Management for self and team
  • Support for new process transitions and presentations to various audiences, including GBS Leadership team, sponsors, and key stakeholders
  • Background in Lean Six Sigma is a plus
  • Exposure to Retail / wholesale industry + IT Projects (Automation / ERP implementation) is a plus

Requirements

  • Master's degree in business administration, Finance (preferred reputed institute)
  • 10 years+ of experience in Supplier Accounting (PTP) End-to-End Process – Transformation, Transition, Service delivery
  • Experience in people leadership with leading multiple teams across – P2P process
  • Experience in driving PTP process transformation including but not limited to process improvements, standardization, best practices and bench marking
  • Stakeholder engagement & relationship management including stakeholder visits
  • Set-up, review & baseline business & operational KPI's
  • Drive monthly Governance Call with relevant stakeholders

Additional Information

Managerial Requirements

  • Executive presence, Storytelling, Leadership skills
  • Transformation, Conflict management, Stakeholder management, Change management, Project management, AGILE ways of working

Behavioral Competencies :

  • Proactive and Solution oriented attitude
  • Leading by example
  • Flexibility to handle changing situations and unexpected challenges
  • Strategic Thinking
  • Willingness to learn and grow within the role and showing potential for future leadership position
  • Integrity and honesty first approach
  • Result self-driven and high motivation
  • Excellent negotiation and communication skills
  • Cost Leadership

Open to travel



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