Senior Process Transformation Specialist
1 week ago
About Us
METRO, a global wholesaler operating in 31 countries, is looking for a Senior Process Transformation Specialist to join their FSC Operations team. This role will be responsible for driving culture and mindset change within teams, contributing to PTP Process strategy & Transformation, and delivering value to countries through business case realization & improving customer experience.
Responsibilities
- Drive culture and mindset change within teams
- Part of leadership team in contributing to PTP Process strategy & Transformation
- Delivering value to countries through business case realization & improving customer experience
- Improving Voice IT score for the respective teams
- Ensuring ZERO compliance for any external Audits including ICF
- Conducting skip meetings/focus group sessions/MRM's to discuss the process health & team's expectations as part of engagement and retention controls
- Conducting performance review with the team on quarterly, half-yearly & yearly basis
- Driving Process Efficiencies
- Sharing feedback with the Team Leader on a regular basis
- Leave Management for self and team
- Support for new process transitions and presentations to various audiences, including GBS Leadership team, sponsors, and key stakeholders
- Background in Lean Six Sigma is a plus
- Exposure to Retail / wholesale industry + IT Projects (Automation / ERP implementation) is a plus
Requirements
- Master's degree in business administration, Finance (preferred reputed institute)
- 10 years+ of experience in Supplier Accounting (PTP) End-to-End Process – Transformation, Transition, Service delivery
- Experience in people leadership with leading multiple teams across – P2P process
- Experience in driving PTP process transformation including but not limited to process improvements, standardization, best practices and bench marking
- Stakeholder engagement & relationship management including stakeholder visits
- Set-up, review & baseline business & operational KPI's
- Drive monthly Governance Call with relevant stakeholders
Additional Information
Managerial Requirements
- Executive presence, Storytelling, Leadership skills
- Transformation, Conflict management, Stakeholder management, Change management, Project management, AGILE ways of working
Behavioral Competencies :
- Proactive and Solution oriented attitude
- Leading by example
- Flexibility to handle changing situations and unexpected challenges
- Strategic Thinking
- Willingness to learn and grow within the role and showing potential for future leadership position
- Integrity and honesty first approach
- Result self-driven and high motivation
- Excellent negotiation and communication skills
- Cost Leadership
Open to travel
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