Process Developer

5 days ago

Noida, Uttar Pradesh, India Genpact Full time

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our purpose is to create a world that works better for people. We serve and transform leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Order to Cash Specialist/Process Developer. The successful candidate will identify process improvements to enhance customer behavior, cash processes, and auto cash match. They will share knowledge gained with Team Leads and Teams.

Key Responsibilities:

  • Conduct research and review proposals and quotes to ensure accuracy, completeness, and alignment with client needs.
  • Prepare, submit, and track price quotes for products or services, managing keying processes within target SLAs.
  • Reconcile processed work by verifying entries and comparing system reports.
  • Maintain customer accounts, identifying and correcting items that require re-keying or maintenance, ensuring 100% accuracy while processing and generating reports.
  • Analyze and problem solve, interpreting customer documentation and solving problems related to customer queries.
  • Deal with difficult internal and external customer situations, requiring tact and professionalism.
  • Manage time effectively, meeting all time targets.

Qualifications:

  • Graduate: B. Com
  • Relevant experience in Contract Management
  • Strong Communication Skills (verbal and written) - CEFR Level B2 or C1

Preferred Qualifications:

  • Good customer handling skills
  • Experience in Automotive industry
  • Good interpersonal skills that can lead multiple responsibilities simultaneously
  • Good influencing skills and interpersonal, analytical skills and attention to detail
  • Good team commitment and results delivery orientation
  • Good experience in Order to Cash end-to-end processes
  • Good understanding of Oracle, SAP & Excel
  • Able to navigate through PowerBi reports

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