IT Infrastructure Engineer

2 days ago


Bengaluru, Karnataka, India e-Hireo Full time
Sr. IT Support Engineer Job Description

e-Hireo is looking for an experienced Sr. IT Support Engineer to join our team in Bangalore. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities:

  • Offer expert-level technical assistance via phone, email, or remote desktop sessions.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Design and deliver training programs to enhance colleagues' technical skills.
  • Maintain accurate records of incidents, requests, and resolutions using Jira helpdesk.
  • Stay informed about emerging technologies and trends to recommend relevant solutions.

Skills and Qualifications:

  • 6-10 years of experience in IT support, preferably in a software development company.
  • Demonstrated expertise in Linux OS (CentOS/Redhat/Ubuntu), Microsoft 365/Azure services, and Windows 10/11.
  • Proven ability to troubleshoot complex technical issues and provide clear explanations.
  • Excellent written and verbal communication skills.
  • Familiarity with Atlassian suite, AWS, or other cloud platforms is a plus.

Compensation and Benefits:

  • A monthly salary range of ₹60,000 - ₹90,000, based on experience.


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