Pension Administration Leader

8 hours ago


Mumbai, Maharashtra, India beBeeInsurance Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Executive - Insurance

Job Summary

We are seeking an experienced professional to lead our team in delivering high-quality pension administration services to clients and their scheme members. This role requires a strong understanding of the full lifecycle of pension administration, including day-to-day operations, customer service, and regulatory compliance.

Key Responsibilities
  • Provide excellent customer service to clients and their scheme members, responding to queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve overall goals, including achieving excellent customer service levels and meeting procedural requirements.
  • Process change of address, name, nomination, overpayment letters, valuation, quotation, and projections, as well as general policy details and amendments.
  • Be available to answer member queries within agreed Service Level Agreement (SLA) targets across multiple communication channels.
  • Adhere to quality management systems and comply with regulations and policies from relevant bodies.
  • Take ownership of personal and performance development, undertaking relevant training courses to improve knowledge and capability.
Requirements
  • Strong understanding of pension administration processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • Knowledge of relevant regulations and policies.
Benefits

This role offers a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
Location

The successful candidate will be based in Mumbai, India.



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